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Gabby Douglas’ & Hope Solo’s reputations will be just fine. Just ask Michael Phelps.

Gabby Douglas’ & Hope Solo’s reputations will be just fine. Just ask Michael Phelps.

Watching the Olympics offers a fascinating glimpse of the fickle nature of reputation management for the athletes we adore and admire. Both Hope Solo and Gabby Douglas have faced a reputation faux pas during the 2016 Summer Games. For Solo, it was her comments about the Swedish soccer team being “cowards” for how they played their win over Team USA.…

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Why Delta’s current crisis is akin to serving passengers Dom Pérignon while trying to land on bicycle tires

Why Delta’s current crisis is akin to serving passengers Dom Pérignon while trying to land on bicycle tires

When Delta canceled hundreds of flights due to a massive power outage, it quickly earned praise for its sincere, transparent apology from the very top: An update from Delta CEO Ed Bastian: pic.twitter.com/udNN0kzbKs — Delta (@Delta) August 8, 2016 I tell clients that in times of a reputation crisis, you need to remember 3 simple words: Sincerity, Transparency, and Consistency.…

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Why Donald Trump & Hillary Clinton haven’t harmed their reputation

Why Donald Trump & Hillary Clinton haven’t harmed their reputation

As we approach the November election, it is becoming common for me to get audience questions about the reputations of our candidates. In Minneapolis this week I was asked: One of the candidates has violated at least half of the advice you just shared with us. How will that affect their reputation? Good question. The audience member didn’t want to…

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