Reputation Advice

Quoted in The Guardian: Celebrities should be selective, but not embellish

Quoted in The Guardian: Celebrities should be selective, but not embellish

The Guardian newspaper looks at the new rules for celebrities in this social media age. I chimed in with this tip: Get your story straight In a world where celebrities control their own narratives, But some celebrities are simply better digital storytellers than others. “It’s important to be transparent in your words,” suggests Andy Beal, an online reputation consultant. “That…

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Wells Fargo fires 5,300 and takes a huge reputation hit after incentivizing profits over customers

Wells Fargo fires 5,300 and takes a huge reputation hit after incentivizing profits over customers

Generally when a company fires someone for scamming its customers, so he or she can make their quota, you place the blame squarely on the shoulders of the rogue employee. However, when it transpires that you’ve had to fire 5,300 over the last few years, you start to ask about the culture that employer has created. You don’t just make…

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Gabby Douglas’ & Hope Solo’s reputations will be just fine. Just ask Michael Phelps.

Gabby Douglas’ & Hope Solo’s reputations will be just fine. Just ask Michael Phelps.

Watching the Olympics offers a fascinating glimpse of the fickle nature of reputation management for the athletes we adore and admire. Both Hope Solo and Gabby Douglas have faced a reputation faux pas during the 2016 Summer Games. For Solo, it was her comments about the Swedish soccer team being “cowards” for how they played their win over Team USA.…

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Why Delta’s current crisis is akin to serving passengers Dom Pérignon while trying to land on bicycle tires

Why Delta’s current crisis is akin to serving passengers Dom Pérignon while trying to land on bicycle tires

When Delta canceled hundreds of flights due to a massive power outage, it quickly earned praise for its sincere, transparent apology from the very top: An update from Delta CEO Ed Bastian: pic.twitter.com/udNN0kzbKs — Delta (@Delta) August 8, 2016 I tell clients that in times of a reputation crisis, you need to remember 3 simple words: Sincerity, Transparency, and Consistency.…

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