I spoke with The Washington Post about the prevalence of fake reviews in the travel industry. Some are positive–from the business in question–others are negative–often left by competitors. The article has lots of great tips, but here is a selection of the ones I shared: Honest reviews are often in the 2-4 star range “Look
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It’s never a good idea to talk trash about your competition. I share my reputation management advice with Dance Business Weekly, a trade publication for the dance industry. Their well-written piece is packed with great advice for all companies! Andy Beal, head of Reputation Refinery, a consultancy on building businesses’ online reputations, has even included
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While being stuck at home more than usual, you probably noticed that TV ads slowly migrated over from “buy me, buy me, buy me” to “we’re in this together!” This was not so much because brands gradually pulled back their advertising, but more likely because they simply didn’t have a plan in place, didn’t have
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For years, I have been telling clients my wheel analogy and its importance for their online reputation. Now, I know that there are dozens of different “wheel” analogies, so let me explain mine. I see many brands make the mistake of picking one social media platform and make that the hub for all their customer
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The Coronavirus COVID-19 is now officially a pandemic. That means it’s an epidemic on a global scale. While we all hope & pray that it doesn’t continue to infect individuals, companies too face immense challenges from its spread. Airlines are empty. Cruise ships are diverting. Restaurants are thinning out. Events are being canceled. Employees of
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