Why Delta’s current crisis is akin to serving passengers Dom Pérignon while trying to land on bicycle tires
When Delta canceled hundreds of flights due to a massive power outage, it quickly earned praise for its sincere, transparent apology from the very top: An update from Delta CEO Ed Bastian: pic.twitter.com/udNN0kzbKs — Delta (@Delta) August 8, 2016 I tell clients that in times of a reputation crisis, you need to remember 3 simple
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