Five steps you need to take BEFORE you respond to an unhappy customer [infographic]

by Andy Beal Advice

I like this infographic from digital giants because it outlines the important steps you need to take before your even reply to a negative tweet, Facebook complaint, or poor review.

What steps would you add?

ByAndy Beal

Andy Beal is The Original Online Reputation Expert™. A bestselling author of two critically-acclaimed reputation management books, a keynote speaker at dozens of events, and brand consultant experience with thousands of individuals and companies.

2 Comments for “Five steps you need to take BEFORE you respond to an unhappy customer [infographic]”

ARKlady | ARKtech.Co says:
December 17, 2014 at 7:23 pm
I like to have businesses take the conversation offline so they can deal with it on the phone. A positive outcome can come out of that type of interaction and it also never hurts to ask for an edit after engagement and resolution.
ScottAllen says:
January 22, 2015 at 5:46 pm
The exception to this is negative comments on a purely negative site like Ripoff Report or Pissed Consumer. In those cases, far better not to comment at all.

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