Five steps you need to take BEFORE you respond to an unhappy customer [infographic]

ByAndy Beal

Andy Beal is The Original Online Reputation Expert™. A bestselling author of two critically-acclaimed reputation management books, a keynote speaker at dozens of events, and brand consultant experience with thousands of individuals and companies.

    2 Comments for “Five steps you need to take BEFORE you respond to an unhappy customer [infographic]”
    1. I like to have businesses take the conversation offline so they can deal with it on the phone. A positive outcome can come out of that type of interaction and it also never hurts to ask for an edit after engagement and resolution.

    2. The exception to this is negative comments on a purely negative site like Ripoff Report or Pissed Consumer. In those cases, far better not to comment at all.

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