What do Amazon, USAA, Southwest, & Kohl’s all have in common?
If you answered, “they all have very strong brands” then you would have been right.
If you answered, “they all provide exceptional customer service” then you would have guessed today’s infographic!
It makes total sense that the companies that enjoy the best reputations in their respective industries are also the ones that offer the best customer service. [highlight color=”yellow”]A great company reputation goes hand-in-hand with great customer service.[/highlight] There are few companies that enjoy a great reputation with lousy customer service–*cough* Google *cough*
Of course, it all starts with a great product or service, but if you want to enjoy a great online reputation then follow these leaders…
