Here’s How You Prevent 99%* of All Online Reputation Crises

Here’s How You Prevent 99%* of All Online Reputation Crises

Want to know the number one rule for preventing an online reputation crisis? Give your customer the opportunity to complain and receive a response BEFORE they ever get to a blog, Twitter, or Facebook.

This is especially important for hotels, restaurants or any local business with a physical presence. I just came back from giving reputation management advice to’s dealer members and was delighted to see this card in my room at the Westin San Francisco.


* your percentage may vary. 😉

ByAndy Beal

Andy Beal is The Original Online Reputation Expert™. A bestselling author of two critically-acclaimed reputation management books, a keynote speaker at dozens of events, and brand consultant experience with thousands of individuals and companies.

    3 Comments for “Here’s How You Prevent 99%* of All Online Reputation Crises”
    1. I think that’s perfect too. It really conveys a sense of caring, a sense of interest in the customer experience, and a sense of immediacy. It gives a customer 3 ways to contact Matt.
      Bravo Matt Rinehart, and Bravo Westin.

    2. I can not recall a hotel I have stayed at making it so easy to voice a complaint/praise such as this. Would be great to see the same idea carried through to coffee and fast food chains. At least in my local area at least 😉

    3. After seeing someone who should have known better implode their online reputation today, it is great to see some people get it. With that many points of contact I would probably drop Matt a line and let him know if had a great experience also or if a specific employee went above and beyond

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