Respond quickly on social media and 71% will recommend you to others [infographic]

Respond quickly on social media and 71% will recommend you to others [infographic]

This infographic sums up the disparity between brands and customers, when it comes to social media responses. 80% of brands believe they provide great customer service via social media, while 92% of consumers disagree.

The biggest gripe? Slow responses…

Social Media Response Times

 

(via Brickfish)

ByAndy Beal

Andy Beal is The Original Online Reputation Expert™. A bestselling author of two critically-acclaimed reputation management books, a keynote speaker at dozens of events, and brand consultant experience with thousands of individuals and companies.